River Cree Responsible Gambling Policy
1. Introduction and Scope
The River Cree Resort & Casino responsible gambling policy applies to all gaming activities at the facility located on the Enoch Cree Nation reserve near Edmonton, Alberta. The policy is established in accordance with regulations set by the Alberta Gaming, Liquor and Cannabis Commission and outlines requirements, procedures, and resources related to responsible gambling and player protection.
2. Age Verification and Entry
Entry to gaming areas is restricted to individuals aged 18 years or older. Valid government-issued identification is required for anyone appearing under the age of 30. Management may refuse entry to those appearing to be under the influence of alcohol or drugs.
Minors may access non-gaming areas such as restaurants, entertainment venues, and the Twin Rinks ice skating facility but are strictly prohibited from entering gaming areas or participating in gaming activities.
3. Self-Exclusion Program
3.1 Overview
River Cree Resort & Casino participates in Alberta’s Self-Exclusion Program, administered by the Alberta Gaming, Liquor and Cannabis Commission through SelfExclusion.ca. Individuals may request voluntary self-exclusion for specified periods.
3.2 Duration Options
Self-exclusion durations available:
– One year (temporary)
– Five years (extended)
– Lifetime (permanent)
Confirmed self-exclusion prohibits entry to gaming areas at River Cree and other participating Alberta venues.
3.3 Enforcement
Persons on the self-exclusion list are legally barred from entry to gaming areas. Winnings generated while on self-exclusion are subject to forfeiture per provincial regulations. Violations may result in removal and potential trespassing charges.
4. Player Protection Tools
4.1 Players Club Membership
Players Club membership is available to patrons with valid identification. Membership provides access to responsible gambling tools and account controls.
4.2 Digital Limit-Setting
Players Club members can apply the following account controls:
– Deposit Limits: Set maximum deposit amounts for set periods.
– Loss Limits: Cap total losses in set periods.
– Session Time Restrictions: Limit the length of continuous play.
– Zero Deposit Limit: Block deposit activity without full self-exclusion.
Account controls are managed online under “Responsible Gaming” or “Player Protection” settings. Decreasing limits takes effect immediately; increases are subject to a waiting period.
5. GameSense Alberta
5.1 Education
Participation in GameSense Alberta provides access to responsible gambling information, including risk factors, game mechanics, and odds. Educational materials are available throughout gaming areas and emphasize gambling as entertainment.
5.2 Support Line
The GameSense Info Line is available at 1-833-447-7523 on the following schedule:
– Tuesday and Wednesday: 10:00 a.m. to 5:00 p.m.
– Thursday to Saturday: 1:00 p.m. to 8:00 p.m.
Advisors offer information and referrals for responsible gambling.
6. Support and Crisis Resources
6.1 Mental Health and Substance Use
The Substance Abuse and Mental Health Services Administration National Helpline is available at 1-800-662-HELP (4357), 24 hours a day, providing confidential information and referrals in English and Spanish for those experiencing mental health or substance use issues related to gambling.
6.2 Staff Intervention
Gaming floor staff are trained to identify behaviors indicative of problematic gambling, such as repeated betting escalation, extended continuous gaming sessions, emotional reactions to losses, or borrowing to continue playing. When such behaviors are noted, staff provide responsible gaming materials and information on self-exclusion with respect for privacy.
7. House Rules and Conduct
7.1 Participation Restrictions
Each patron may participate in only one game at a time. The use of electronic devices such as cell phones and computers is prohibited at table games.
7.2 Conduct Requirements
Patrons must adhere to the following:
– Shoes and shirts are required at all times
– Abusive language and disorderly conduct are prohibited
– Weapons and sharp objects are strictly banned
Violations may result in removal from the premises at management discretion.
8. Fraud Prevention and Security
8.1 Online Scam Advisory
River Cree Resort & Casino does not offer online gaming services. Reports have been received regarding fraudulent advertisements and payment solicitations falsely claiming association with River Cree. Payment and credit card information are not collected through social media or unauthorized websites. Suspicious activity should be reported to the relevant platform and to River Cree at 1-780-484-2121.
8.2 AI-Generated Content
Unauthorized use of AI-generated deepfake videos or fabricated endorsements is not permitted. Such materials are not produced or authorized by River Cree Resort & Casino.
9. Contact Information
For all responsible gambling, self-exclusion, or player protection inquiries:
River Cree Resort & Casino
300 East Lapotac Boulevard
Enoch, Alberta T7X 3Y3
Canada
Phone: 1-780-484-2121
Email: [email protected]
This policy is subject to modification in compliance with Alberta Gaming, Liquor and Cannabis Commission regulations. Patrons are responsible for reviewing the current policy before participation.