Privacy Policy
River Cree Resort & Casino (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services at our physical location at 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3, Canada.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when creating an account, making a reservation, joining our Players Club program, or engaging with our services:
- Full name
- Contact information (email address, phone number, mailing address)
- Date of birth (to verify legal gambling age)
- Government-issued identification (for verification purposes)
- Payment information
- Players Club membership details
Automatically Collected Information
When you use our website or mobile application, we may automatically collect:
- Device information (operating system, browser type, IP address)
- Usage data (pages visited, time spent, referring websites)
- Location data (with your permission)
- Transaction history and gaming preferences
Surveillance Information
For security purposes and as required by regulatory authorities, our physical casino premises are monitored by surveillance cameras. This surveillance does not typically extend to private areas such as hotel rooms and restrooms.
How We Use Your Information
We use your personal information for the following purposes:
- Process transactions and reservations
- Verify your identity and age in compliance with Alberta gaming regulations
- Manage your Players Club account and rewards
- Provide customer support
- Send transactional messages regarding your account or reservations
- Deliver promotional communications (with your consent)
- Improve our services and develop new features
- Detect and prevent fraud or other unauthorized activities
- Comply with legal obligations and regulatory requirements
Information Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who assist us in providing our services, such as payment processors, hotel management systems, and IT service providers. These providers are contractually obligated to protect your information.
Corporate Affiliates
Our parent company, subsidiaries, and affiliates may receive your information for purposes consistent with this Privacy Policy.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, including to meet national security or law enforcement requirements.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request access to your personal information.
- Correction: You may request that we correct inaccurate information.
- Deletion: You may request deletion of your information, subject to certain exceptions.
- Opt-Out: You may opt out of marketing communications at any time.
- Data Portability: You may request a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website and mobile application. These technologies help us authenticate users, remember preferences, analyze usage patterns, and deliver targeted content.
You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our services.
Children's Privacy
Our services are not intended for individuals under the legal gambling age in Alberta (18 years). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information.
International Data Transfers
We primarily store and process your information in Canada. However, some of our service providers may be located in other countries. When we transfer your information outside of Canada, we take steps to ensure that appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and mobile application, with an updated “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Privacy Officer
River Cree Resort & Casino
300 East Lapotac Blvd
Enoch, Alberta T7X 3Y3
Canada
Email: [email protected]
Phone: 1-844-425-CREE (2733)
For immediate assistance with your Players Club account or other services, please contact our Customer Support team at 780-484-2121.